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Return Policy

Returns

If you want to return item / items to us, please read and follow the instructions listed. You should also email us and one of our customer sales representatives will be glad to help you. It is crucial to understand our return policy and make certain the criteria are met before physically sending item / items back to us. We reserve the right to charge a handling fee on all returned products.


How to Return a Product

We offer thousands of products, most of which can be returned within 30 days from your Order Date. Refunds are for the cost of the merchandise only and do NOT include shipping and handling charges. Read the Return Policy to see if your return is eligible.


Return Terms

The following criteria must be met in order to be eligible for a refund.

· Returns must be post marked within 60 days of the original order date.
· Item(s) being returned must be new, unused and in their original packaging with all accessories.
· Item(s) must be accompanied by our Return Form (To Download Here).
· Item(s) must be returned to us via a traceable shipping method with a delivery confirmation with all shipping costs pre-paid.


Return Policy

All returned items will subject to a 10% processing fee and shipping fee before a partial refund is made for your returned items.

Items not returned in original condition are subject to no refund, no store credit, no exchange and / or a 30% restocking fee.

· Panties (Please note, due to federal laws and for the health of our customers and staff, we are unable to issue refunds on opened panties or items that cover the crotch.
· Items that have been worn
· Items that have been laundered.
· Items with tags removed.
· Items that smell of cigarette smoke, body odor or perfume.
· Items that have lotion or body glitter on them.
· Items that have human & animal/pet hair on them.
· Items that are soiled or stained.
· Items not returned in original packaging.
· Sale or Clearance Items – This means you cannot return a clearance item due to dislike, quality, sizing, or color. It is a final Sale.

The above items that are not eligible for returns and will be returned back to the customer at the customer’s expense


Items will NOT be eligible for a refund if:

· Item was refused upon delivery.
· An incorrect address was provided by the customer.
· Items are not received on time because of condition beyond our control.



Return Address
em Lingerie & Couture House
Room 604, Knutsford Commercial Building, 4-5 Knutsford Terrace
Tel: 00852-2316-7123

Returns made to any other address other than the address above will be invalid and disregarded. The return package must be sent as recorded delivery with a tracking number which should be provided to us as soon as you have sent the return package along with the shipping company’s name.


Termination of agreements and refunds policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already under-way. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, under-way. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

Conditions must be met before em-lingerie.com can refund the amount for an item. We also offer partial refunds if conditions for a full refund is not met. Also note that some of our items are non-refundable. You should also call or email our Customer Services and one of our customer representatives will be glad to clarify for you.

We only allow a complete refund for items that have problems caused by em-lingerie.com. And the damaged items not caused by em-lingerie.com cannot warrant a full refund. If the returning package doesn’t include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.

Usually em-lingerie.com can and will offer complete and partial refunds on most of the items. However, some items on em-lingerie.com might have special conditions and might be non-refundable. When the package finally returns to our office, we will examine the item and offer a complete refund if the above required conditions is met. If there are missing parts or accessories, we can offer a partial refund depending on the item condition. All packages that warrant a complete and partial refund are for the cost of the merchandise only and do NOT include shipping and handling charges.

All em-lingerie.com items have 7 days (from customer receiving the package to the customer contacting us) before being non-eligible for complete and partial refund. em-lingerie.com reserve the right to issue a 15% restocking fee based on the condition and specification of the item.


Exchanges

Several conditions must be met before em-lingerie.com will exchange an item. If you want to exchange the items, please print and fill out the Return Form (To Download Here) and send back with the items. We will ship the replaced package back to you after receiving your returned package.

Charges of the exchange will be subjected on you including processing fee ($2.00, Two USD) and shipping fee (to and from).


Order Cancellation

Canceling orders will be subjected to a 10% fee of total order amount as processing fee (at least $2.00, Two USD).

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.